We took a four-channel approach across technology and operational change:
1. Review of all business processes
Identify any that could be rescheduled to reduce “hot spots” during the operational calendar, that put undue pressure on system performance.
2. Full assessment of infrastructure and hosting
Identify where changes to underlying infrastructure could be implemented (virtualisation, improved resilience etc.) to reduce risk to sustainable service.
3. Put in place enhanced monitoring solutions
Improving predictability of service and allowing early identification of potential failure points (promotion proactive remediation)
4. Specialist review of configuration of application and underlying databases to optimise their performance
Enhancements put in place to reduce query lag time and optimise most used functions